HCom Distributors is committed to customer satisfaction. We offer a 7-day replacement policy for faulty products to ensure your peace of mind.
Eligibility
- Faulty Products: Products that are found to be defective or damaged upon receipt are eligible for replacement.
- Non-Faulty Products: We do not accept returns for non-faulty products due to the nature of electronic goods.
Replacement Process
- Contact Us: Within 7 days of receiving your order, please contact our customer support team at +92-323-0148994 or support@hcomdistributors.pk to report the faulty product.
- Provide Evidence: You may be asked to provide proof of the fault, such as photos or videos.
- Replacement Arrangement: We will arrange for a replacement product to be sent to you at no additional cost. First of all you will send us a faulty product we will examine at our end and then we will process your product replacement.
Shipping Costs
- Return Shipping: For faulty products, we will cover the return shipping costs.
- Replacement Shipping: Replacement products will be shipped to you at no additional cost.
Warranty
- Local Warranty: Most of our products comes with local warranty. Please refer to the warranty card provided with your product for specific details.
- International Warranty: Some gadgets carry international warranty. International Warranty can still process by providing an additional cost.
Exceptions
- Custom Orders: Custom-made products are generally not eligible for returns or exchanges.
- Used or Damaged Products: Products that have been used or damaged beyond normal wear and tear are not eligible for returns or exchanges.