Frequently Asked Questions
You can get answers of your query here, if you dont find relevant solution here you can contact us on our whatsApp: +92 323 0148994
1. What products does HCOM Distributors offer?
HCOM Distributors specializes in laptops, computers, IT gadgets (mice, keyboards, gaming keyboards, earbuds, handfree, and smartwatches), and gaming accessories.
2. Are all products sold by HCOM Distributors genuine?
Yes, all our products are 100% authentic and sourced directly from trusted manufacturers and authorized distributors.
3. What brands of laptops are available at HCOM Distributors?
We stock popular brands like Dell, HP, ASUS, Lenovo, Apple, MSI, Acer, and more to cater to various needs and budgets.
4. Do you offer gaming laptops?
Absolutely! We offer a wide range of gaming laptops with powerful GPUs, high refresh rate displays, and advanced cooling systems to enhance your gaming experience.
5. Do you provide warranty on laptops and accessories?
Yes, all our products come with manufacturer warranties. We also offer extended warranty options for additional peace of mind
6. Can I purchase products online, or do you have a physical store?
You can shop conveniently through our website. For those who prefer an in-person experience, visit our physical store at {insert location if applicable}.
7. Do you offer financing or installment plans?
Yes, we provide flexible installment plans to make premium laptops and gadgets more affordable. Contact us for details about eligibility and terms.
8. Do you deliver across Pakistan?
Yes, we offer delivery services nationwide, ensuring that your products reach you safely and on time.
9. How long does it take to deliver products?
Delivery times depend on your location. Typically, we process and deliver orders within 3-7 working days.
10. What payment methods do you accept?
We accept a variety of payment methods, including cash on delivery (COD), bank transfers, and online payments through secure gateways.
11. Can I return or exchange a product?
Yes, we have a hassle-free return and exchange policy. If you encounter any issues, you can return or exchange the product within the specified timeframe.
12. Do you provide technical support or repair services?
Yes, we offer technical support and repair services for laptops and accessories purchased from us. Contact our support team for assistance.
13. Can I upgrade my laptop's specifications, such as RAM or storage?
Yes, we provide customization services to upgrade your laptop’s hardware, such as RAM and storage, according to your needs.
14. Do you have bundle deals or discounts?
Yes, we frequently offer bundle deals and seasonal discounts. Stay updated by visiting our website or following us on social media.
15. How can I contact customer support?
You can reach our customer support team via phone, email, or through the contact form on our website. Our representatives are ready to assist you.
16. What are the available payment options at HCOM Distributors?
We accept a variety of payment methods, including cash on delivery (COD), debit/credit cards, bank transfers, and mobile wallets for your convenience.
17. How can I be sure the products are authentic?
All products at HCOM Distributors are 100% genuine, sourced directly from authorized brands and distributors, ensuring quality and reliability.
18. Do you offer after-sales support for laptops and accessories?
Yes, we provide comprehensive after-sales support, including technical assistance, troubleshooting, and repair services for products purchased from us.
19. What types of IT gadgets do you sell?
We offer a range of IT gadgets, including mice, keyboards, gaming keyboards, earbuds, handfree, and smartwatches to enhance your tech experience.
20. Do you sell refurbished laptops?
No, we only deal in brand-new, factory-sealed laptops to ensure the highest quality for our customers.
21. Do you sell high-performance laptops for graphic design or video editing?
Yes, we offer laptops with advanced GPUs, high-resolution displays, and powerful processors tailored for professionals in creative fields.
22. Can I cancel my order after placing it?
Yes, you can cancel your order before it is shipped. Contact our support team immediately to initiate the cancellation process.
23. What should I do if I receive a damaged or faulty product?
If you receive a damaged or faulty product, contact our support team within 24 hours to resolve the issue through a replacement or refund.
24. Are there any seasonal or promotional sales?
Yes, we frequently host seasonal sales and promotional events. Follow us on social media or subscribe to our newsletter for updates.
25. How can I stay updated on new arrivals?
You can stay informed about our latest products and deals by subscribing to our email updates or following us on social media.
26. Do you offer international shipping?
Currently, we offer delivery services within Pakistan only. For international orders, please contact our support team to explore possible options.
27. What is the difference between gaming laptops and regular laptops?
Gaming laptops are designed with high-performance graphics cards, faster processors, and better cooling systems to handle the demands of modern gaming. Regular laptops are typically designed for general use, such as work and study.
28. How do I return a product?
To return a product, please visit our Returns & Exchanges page for instructions, or contact our support team to initiate the process.
29. Can I upgrade my laptop's operating system?
Yes, we offer services to upgrade your laptop’s operating system, depending on the model and compatibility.
30. Can I buy extended warranties for my products?
Yes, we offer extended warranties on most laptops and accessories. Please contact us for more information.
31. Are your laptops pre-installed with software?
Most laptops come with basic software like Windows or macOS pre-installed. You can also inquire about additional software installations when purchasing.
32. What should I do if my laptop is underperforming?
If your laptop is underperforming, contact our support team for troubleshooting tips or to schedule a service check-up.
33. What is the difference between SSD and HDD storage?
SSDs (Solid-State Drives) are faster, more durable, and consume less power compared to traditional HDDs (Hard Disk Drives), making them ideal for improved laptop performance.
34. Are there any seasonal or promotional sales?
Yes, we frequently host seasonal sales and promotional events. Follow us on social media or subscribe to our newsletter for updates.
35. What is HCOM Distributors' Privacy Policy?
At HCOM Distributors, we prioritize the privacy and security of our customers’ personal information. We collect and use your data strictly for order processing, delivery, and improving your shopping experience. Your information is never shared with third parties without your consent, except as required to complete transactions or comply with legal obligations.
For detailed information, please refer to our full Privacy Policy available on the website. If you have any concerns or questions, feel free to contact our customer support team.